Privacy Policy

Privacy Policy

Introduction

Welcome to https://repair-scheduling-collision.dentrepair-talk.com (referred to as “the Company,” “we,” or “us”). We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in compliance with various global privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA) in the United States
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Total Data Protection Act (CTDPAA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, applications, or services accessed through links on our site. These external services have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy guides how we handle personal data when:

  • You use our applications and services as an authorized user, granting us access to specific information for the purpose of providing our services.
  • You visit our websites linked to this policy, which may involve tracking your online behavior for analytics and personalization purposes.
  • We communicate with you via newsletters, promotional emails, phone calls, or text messages (SMS), respecting your consent and preferences.

Personal Data Collection

We collect a range of personal data to enhance your experience, improve our services, and comply with legal requirements. The types of data we gather include:

  • Account Information: Details related to your user account creation and management, including usernames, passwords (hashed and salted), and profile settings.
  • Payment Information: Data necessary for processing transactions, such as credit card numbers, expiration dates, and billing addresses.
  • Financial Information: This may include bank account details, investment portfolios (if relevant), or financial transaction history.
  • Purchase Information: Details about products or services you’ve purchased from us, including quantities, prices, and delivery information.
  • Mobile Device Identifiers: Unique identifiers such as IP addresses, device IDs, and mobile network information to recognize your device and provide personalized experiences.
  • Location Data: If you choose to share it, we may collect data about your location for services dependent on geographical positioning.
  • Feedback and Reviews: Comments, ratings, and reviews you submit to us, which help improve our products and services.
  • Social Media Information: Data from social media platforms when you interact with our content or use social login options on our site.
  • Product Information: Details about products you browse, search for, or purchase, including product codes, descriptions, and preferences.

We collect this data through various methods: user input forms, online interactions, browser settings, device sensors, analytics tools, and third-party service providers.

Cookies

We employ cookies to enhance your experience on our website and gather analytics. Cookies are small text files stored on your device that serve different purposes:

  • Strictly Necessary Cookies: These ensure the basic functions of our website, such as enabling you to navigate through pages.
  • Preference Cookies: They remember your preferences, like language settings or display options, for a personalized experience.
  • Analytics Cookies: Used by analytics platforms to track and report anonymous usage statistics, helping us understand how visitors use our site.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data only for as long as necessary or as required by law. The retention periods vary based on the type of data and the purposes for collection:

  • Financial and transaction data may be retained for up to 7 years due to tax and accounting requirements.
  • Account information is usually kept for as long as your account remains active or until you request its deletion.
  • Analytics and usage data are typically stored for 12 months to help us improve our services over time.

Once the retention period expires, we securely delete or anonymize the data to ensure it cannot be linked back to individuals.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption: We use encryption for both online transmissions and data storage to safeguard sensitive information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who comply with strict security standards to process data on our behalf.
  • Access Controls: Our systems have access controls in place to restrict unauthorized personnel from accessing or modifying personal data.

Children’s Privacy

We do not intentionally collect personal data from children under 18 years of age. If you are a parent or guardian and believe we have collected such information, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction and local privacy laws, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you and its current use.
  • Rectification: The right to have incomplete or incorrect data corrected.
  • Erasure (Right to be Forgotten): Under certain circumstances, you can request the deletion of your data.
  • Restriction: Limiting the processing of your data for specific purposes.
  • Portability: Receiving a copy of your personal data in a structured format for use with another service provider.
  • Objection: Opposing the processing of your data for specific or all purposes.
  • Non-Discrimination: You have the right to take legal action if we make decisions about you based solely on automated processing.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Information’ section below. We will respond to your request as quickly as possible and within the timeframes prescribed by applicable law.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review this page periodically for updates.

Contact Information

For any questions, concerns, or requests regarding your privacy, please contact us:

We value your trust in our handling of personal data, and we are committed to maintaining the highest standards of privacy protection.